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Details 05/07/2024
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FleurDuMal.com Frequently Asked Questions
Can I make changes to my order?
Sorry, babe. Once an order has been placed they are unable to make changes. They cannot combine orders, change color or size of items ordered, or add new items.
Fleur du Mal accepts cancellation requests made within 1 hour of order placement, Monday-Friday.
If you wish to cancel your order please send an email to [email protected], LiveChat them here or call (646).791.3656. Please note, they are unable to guarantee a cancellation request.
Should you choose to cancel your order, you will be refunded the full purchase price inclusive of taxes and shipping.
Can I track my order?
Once your order ships, you will receive an email from [email protected] with your tracking information. You may use this to track your order.
They always recommend tracking directly with their shipping partners to view the most up to date information on your delivery - UPS for U.S./domestic shipments and DHL for international shipments.
Have a Fleur account? If yes, log into your your account and select the order you are looking to track. From there, select “Track Shipment”.
How long does it take to receive my refund?
For items eligible for refund, you will receive an email notification when your return is received at their warehouse. You will receive another email within 14 business days notifying you that your return has been processed.
If your return is eligible for a refund, once issued it may take up to 3 business days for the credit to appear on your statement.
If more than 3 business days have passed since you received a refund confirmation email and you have not seen the refund credited to your account, please reach out to your bank to inquire before contacting them at [email protected] for assistance.