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Do they comply with COVID-19 in the buses?
All the busses are cleaned and disinfected after every trip. This includes all surfaces and areas you are likely to touch, such as doors, hand-rails and seats.
Busses are not allowed to carry more than 70% of their capacity
How can I redeem my credit voucher?
You have three options to redeem your credit voucher. SAA requires a minimum of 72 hours to process a request. Should an additional collection be required they will advise the agent accordingly and for any remaining amounts on the voucher, they will issue a new voucher for the residual balance.
You can contact your agent to create a reservation for you, to obtain a reservation number. Should you wish to nominate a new traveller, please supply your agent with the copy of the new travellers South African ID document or Passport. Once you have a reservation, your agent will queue the booking off to SAA Trade Support for action.
Alternatively e-mail them and supply them with your contact details, reservation number and Credit Voucher number and they will process your request.
You can visit Flysaa.com and create a booking. Choose the pay later option. Take down the reservation number. Once you have a reservation, e-mail them and supply them with your contact details, reservation number and Credit Voucher number and they will process your request.
You can visit their SAA Ticketing offices or call their Call Centre on +27 (0)11 978 1111: Here they will create your booking, use your credit voucher and issue your ticket all part of a one-stop-shop.
Does SAA have Touchless Service?
Yes, they encourage customers to book Online (flysaa.com), use Mobile Check-in, Self-Check-in at the CUSS Machines situated at the airports and proceed to the Baggage Drop Off.