30% Off Garden Goods Direct Coupon | Apr 2024

I have received my order. How do I unpack it?

• The simple answer is carefully; They ship in what is called “coffin boxes.” These boxes are meant to be laid down flat and opened. Most of our plants are “sleeved” in recycled paper sleeves. Carefully tear the paper sleeve off of the plant. The paper can then be recycled. Often paper is taped into the pot to keep the soil from becoming dislodged during shipping. This too can be recycled. 

• They carefully monitor the soil moisture of the plants before packing, but we do recommend giving your new plants a drink upon unpacking. Place your new plants in a shaded area out of the full sun for a few days to avoid burning. 

• Burning occurs when a plant that has been in a dark box is exposed to full sun. Please note any major damage and contact us immediately. Small amounts of superficial damage are not uncommon and 99% of the time the plants will be fine.

Can I cancel my order?

• Yes, they understand that sometimes needs, plans, or schedules change. Please email their customer service department as soon as possible  

• Cancellations cannot be done via phone, nor can they process a cancellation once an order has gone to shipping. However, there is no fee for delaying the shipping of your order if that would be helpful.

How much is shipping and handling?

• Orders over $125 ship free, with the exception of California orders and other states which require a phyto-sanitary inspection. 

• All orders under $125 are subject to a flat rate shipping fee. Once the checkout process is completed, your credit card is charged immediately and your order is taken from inventory to begin being processed for shipping. All sales are final.

When will my order ship?

• Their fulfillment staff works as fast as possible and most orders ship within 5 to 7 business days. During their busy times, this estimate may take slightly longer. 

• They appreciate their customers understanding this schedule as we take great care in our packaging department which occasionally causes unexpected delays.