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Glass Doctor Frequently Asked Questions
Should I contact my insurance before I call Glass Doctor?
Glass Doctor will contact your insurance for you. Their specialists are comfortable with verifying coverage, filing claims and handling the paperwork.
Does Glass Doctor offer emergency service?
Glass Doctor offers emergency service 24 hours a day, seven days a week for both residential and commercial glass services. Emergency service includes boarding up exposed windows and doors after they have been damaged and taking measurements for replacement glass.
Could I get an estimate for my broken, chipped or cracked window?
They can provide a rough estimate over the phone or online, but the final cost will be determined only after they physically see the damage. There are many ways that damage can affect whether the window needs to be repaired or replaced.
Can you replace just one pane of glass on a double-pane window?
Seldom. Most double or triple pane windows are manufactured in a quality-controlled environment and sealed to keep air or gas trapped between the panes. Once the seal has failed, the water and staining that occurs from condensing and evaporating leaves a hazy film on the glass that cannot be cleaned to perfection.
What are your shop certification standards?
All Glass Doctor franchises repair windshields to the National Windshield Repair Association (NWRA) standards for structural integrity with visual clarity. As of Feb. 8, 2010, 157 Glass Doctor franchise locations are registered with the Auto Glass Replacement Safety Standards Council (AGRSS), which is a stricter voluntary standard.
How long after my windshield is replaced can I drive away?
Most windshields are installed with a urethane adhesive that has a specific curing time. Your vehicle is safe to drive when the adhesive meets manufacturers recommended safe drive time.