Group Publishing Frequently Asked Questions
How can I get free shipping?
Automatically get free standard shipping when you purchase $50.00 or more (pre-tax) in a single transaction. No promo codes required. Free shipping in the US and 48 APO/FPO adjacent addresses (except Alaska, Hawaii, US Territories, Canada, etc.). Products must be shipped to a physical address (no P.O. box). Expedited shipping can be purchased at checkout.
What is an eligible return?
You can return group resources directly to them, provided you purchase these resources directly from them. If your resources were purchased from one of their outstanding retailers, work with them to process your returns. They redouble their efforts to ensure that their resources arrive in good condition... But things happen. In rare cases, a refund or replacement can be made by contacting them at 800.447.1070 within 30 days of receipt.
What about return transportation?
The customer is responsible for the transportation costs incurred in returning the resources to the Group. They recommend that you use a shipping method that provides a tracking number and secure packaging for your return. They are not responsible for items lost or damaged during the return shipment. The customer shall not be liable for return freight charges for damaged or defective products or other issues for which the Group is responsible.
When is the return deadline?
To receive the full credit, a return must be received by the group within 30 days of your purchase.