Details
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What shipping method does Homelody use?
UPS, DHL, USPS, and so on. Free shipping On All Orders.
Can Canada use and buy American standard products?
Of course, our American standard products are also applicable to Canada standard, and they are universal. At the same time, orders from Canada will also be shipped from the local warehouse in Canada.
What can I know about the refund guarantee?
If your item arrives damaged or is not working within 30 days of the order being received , we will provide a DHL or UPS return label, you do not have to bear the return fee. The products must be returned unopened and unused for a refund.
If for whatever reason you do not want your item within 30 days of receiving it and the product can work well without any quality problem, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable.
.The customer will receive the refund within 7 business days. Customers must first send a clear photos or videos of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.
Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Please send attachments to: service@homelody.net;
How to request warranty ?
If your item has an issue, please first submit a ticket to service@homelody.netPlease carefully follow our warranty process to minimize any delays:Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).Tell them what steps you have already taken to resolve the issue.
Provide the item code indicated on the outer packaging.Send a clear photo or video showing the defect(s); these should be taken under good lighting.
What are the respective shipping times?
Currently, for the majority of countries they offer fast delivery service.For US and CA, 1-2 business days order processing time, and our parcels will be shipped from the US/CA and will arrive within 2 to 5 business days.For Europea, 1-2 business days order processing time, and their parcels will be shipped from the German and will arrive within 2 to 5 business days vis DHL.Yes, they will be able to deliver the products to you wherever you are in US, CA or Europe.
UPS/DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.