Promo Detail: US customers can enjoy free shipping on orders over $50.
Expiry Date: 08/26/2024
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Expiry Date: 10/31/2024
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Do they offer international shipping?
They currently offer international shipping to Canada at a $9.99 flat rate, as well as shipping to certain European countries at a $11.99 rate. You can expect international packages to take up to two weeks to arrive, although it's usually a bit faster!
Can I return my personalized product?
Personalized items cannot be cancelled or returned except when due to defect. This includes candles with handwritten notes on the packaging and printed notes on the candles.
My candle arrived and appears to be yellow?
Their candles that contain a lemon or lime scent are prone to having more of a yellow appearance based on the ingredients included, so don't worry! If you experience any issues with the look of your candles, please email them at [email protected]
Can I add or edit personalization once my order has been placed?
They are unable to add, remove, or edit any sort of personalization once the order has been placed due to the automated nature of their fulfilment process.
Do they ship to military bases?
Yes! They proudly ship to APO/FPOs and it is included in their flat rate shipping fee. Just a note from the USPS to help you ensure your package is addressed correctly: Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned).
To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
My order qualified for free shipping but the cart still has a shipping cost?
They currently offer free shipping once you add two regular sized candles to your cart as any subtotal over $75.00 will qualify for free shipping.
If you apply a discount, this may reduce your subtotal to the point where you are disqualified from free shipping; in some cases you may save more with your discount compared to free shipping, so make sure to double check so that you get the best deal possible!
**Please note that free shipping does not apply to the following areas: Canada, Europe, Pacific Non-Contiguous United States **
Why was my order cancelled?
Although this rarely occurs, they will occasionally cancel orders under the suspicion of fraud. They have metrics in place to protect all of their customers and if flags are raised, an order cancellation may be necessary. If this does occur, they will contact you immediately with an explanation.
Homesick reserves the right to cancel any order.
Can I include a gift receipt?
They understand that a majority of their orders are meant as gifts for friends and family, so they ensure that no financial information is included on the invoice so that your recipient won't know any sort of cost for the item :)