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What is the tourist tax?

They inform their clients about the tourist tax approved by the Balearic government, which came into effect on July 1, 2016. This amount must be paid by persons staying in regulated establishments, including residents of the Balearic Islands. This means that guests over 16 years old will have to pay between 1 and 4 euros per day (plus 10% VAT), depending on the category of the hotel. 

Is it possible to pay with a different card than the one reserved?

If your reservation is not prepaid, you will only be asked to provide the card as a guarantee. Upon arrival at the hotel, there is no need to pay with the credit card used to make the reservation. Cards: Visa, Mastercard, Mastercard, American Express. The hotel will charge 100% of the reservation fee at the time of booking. No refunds will be issued in the event of cancellation, modification or no-show.

How do I pay?

Generally, only one card is required as a guarantee at the time of booking, unless the rate states otherwise. This card will only be used in the event of a late cancellation or no-show. Guests will pay for the reservation at the front desk on the day of arrival. You can pay in cash or by credit card. These are the cards they accept: Visa, Mastercard, Mastercard, American Express.

What is the Best price guarantee?

If within 24 hours of making your reservation on www.hotelsviva.com you find a cheaper price on another website, please call 900 59 51 68 or email [email protected] with a link to check the price difference. After checking the price, they will modify your reservation on the spot. In order for this guarantee to apply, the conditions of the other site must be consistent with the arrival and departure dates, the number of rooms, the number of guests, the type of room, the maintenance fee and the rate of the same type (excluding taxes).