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Huff and Puffers Frequently Asked Questions
What is their return policy?
Their policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, they are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. The buyer is usually responsible for the cost of the return label. However, if you receive defective or damaged items (excluding disposable e-cigarettes), they will provide shipping labels for returns and replacement items. They do not offer replacements for defective disposable vapes, but do offer refunds or store credit.
Can I change my order?
If you would like to make changes to your order, please fill out their contact form as soon as possible and they will be happy to make any adjustments. However, once your order has been shipped, they will not be able to make any changes. If this happens, they will be happy to work with you to find another solution.
How do I check the status of my order?
After you place your order, they will provide a tracking number for you to view the current arrival status. Please note that the tracking reflects the estimated delivery time. Delays beyond their control, such as weather, misplaced packages, or orders sent by incorrect routes can result in missed delivery dates.
What if I don't receive my item?
If the tracking number shows that the order has been delivered but you have not received your item, please contact them and they will ship it promptly.
What if I receive incorrect or damaged items?
If they have made a mistake with your order, please contact them and they will be sure to correct the situation. Correct orders will be shipped at no cost to the buyer with a return label for the incorrect order. The same procedure will be performed for damaged items.