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Jimdo Frequently Asked Questions
What is Jimdo's cancellation policy?
Not satisfied with your Jimdo subscription? They are sad to see you go. You can cancel your service contract for a full refund within 14 days of your initial purchase. You don't need to provide a reason, although they are always happy to hear what they can do better. Please contact their customer support team to cancel your contract. Cancellation requests must be received in text (by letter, fax or email) or using the form attached below. You can email their support team directly at [email protected]. You must receive your cancellation request in writing within 14 days of your first purchase in order for you to receive a refund. After the 14-day window, you can cancel the contract at any time without a refund.
What is Jimdo's refund policy?
Jimdo now offers you an additional 16-day money-back guarantee on top of the statutory 14-day right of withdrawal for the purchase of rankingCoach SEO packages. A total trial period of 30 days begins with your order. If you wish to receive a money-back guarantee, please send them a clear request in text form to [email protected] during the trial period, or by post to Jimdo GmbH, Stresemannstr. 375, 22761 Hamburg Germany, or fax to +49 40 - 8 22 44 998. They will refund your payment within two weeks using the same payment method you originally used for the purchase.
What is the impact of cancellation?
If you cancel within the 14-day period, they will process your refund within two weeks of receiving your request. They will refund your payment using the payment method you originally used. Once the cancellation is complete, Jimdo will delete all domains associated with the contract (unless they have been transferred to another provider) and any email accounts associated with those domains.