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How do I get Jo Malone London samples?
Samples, when available, are offered to customer's when placing an order and not on request through their Customer Services teams. If you are unsure which fragrance to choose, please call 1 866 305 4706. You will receive a complimentary Scent Pairing consultation and their specialist team will help you select a fragrance.
Why is my favourite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Jo Malone London boutique where a Stylist will be happy to provide alternative recommendations.
Can Jo Malone London mail out samples on request?
Jo Malone London are unable to mail out samples on request.
Please be advised that sample sizes of their products are not available for sale or general distribution. Samples are only available through online offers and at checkout with purchases where applicable, or at their retail store counter during promotional events.
- They would like to suggest visiting one of their counters, where their representatives will be happy to demonstrate their products and aid you in deciding if the products are right for you. Please use this link for their store locator.