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Can I return my package if I change my mind?
Sadly, they do not accept returns.
How can I track my order?
After your order ships, they will send details about your tracking number. Depending on the carrier (USPS, FEDEX, or DHL), you should have easy access to your package's transit time and progress. Unfortunately, they are not responsible for lost or stolen items. Once the order leaves the Juvia's Place warehouse, the package will be held by postal handlers.
What is their shipping policy?
Unfortunately, when international and US mail is returned, there will be shipping charges for returning the mail to the sender. Shipping invoices will be sent to US customers, and international customers will be refunded for the cost of goods only. They only offer free standard shipping within the US on orders of $100 and above. Keep in touch as they regularly offer free shipping options. Their processing time is 3-5 business days before the actual shipment. During peak periods and due to high demand for some of their products, please allow them to wait 5 to 10 days for your order to be processed before shipping. However, they will ensure that you receive your items in a fast and safe manner.
Why was my order charged twice?
In most cases, when an order is placed, the payment is placed and held, and then released by your bank. When this happens, the transaction may reappear on your statement. Rest assured, you were only charged once, not twice. To verify this, please review your 30-day statement, you will only have one transaction confirmed.
My item arrived damaged what should I do?
Sadly, these unexpected events happened in transit. How the carrier handles fragile items in their absence is beyond their control, but they assure you that all packages are packaged and equipped to handle rough handling in transit. Please inspect your order as soon as you receive it and contact them within 48 hours to report any damage. After 48 hours, they reserve the right to reject any damage claim. All original packaging materials and boxes must be retained for inspection.