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Expiry Date: 06/07/2024
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Expiry Date: 06/07/2024
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Expiry Date: 06/06/2024
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What to do when my order is lost or stolen?
For lost or stolen packages, please check your front and back porch, side door, garage area, bushes, and mailbox to ensure the package is not hiding. Ask your neighbors if they might have received it for you.
Please wait 5 business days from when your tracking says delivered before taking action. Their customers have typically seen their packages appear during this time period.
If you are still unable to locate your package after following the above steps, please fill out this shipping protection form.
After you have submitted the form keep an eye out for an email from a customer success representative, they will help compensate you.
What if I no longer want shipping protection?
If you no longer want to purchase the protection and your order has not yet ben fulfilled, Kortni Jeane will refund the shipping protection fee. However, once the protection has been removed, Kortni Jeane will no longer be able to cover any claims on your package if it is lost, stolen or damaged.
Once an order has been fulfilled, they are unable to remove and refund the shipping protection.
What if the address is wrong on my order?
If your shipping address was entered incorrectly during the checkout process and the package has been shipped, Kortni Jeane cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered.
If the package has not been shipped, contact them immediately at [email protected] with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.
I'm returning all my items, what now?
If you decide to send back your entire order, the authorization will remain on your card until your returns are processed. Once your return is processed the authorization will drop from your card and you will only be charged for any shipping fees.
How long do returns take?
Returns are typically processed within 5-7 business days of being received. Once they have received your package and the return has been processed, an email confirming your refund will be sent. Refunds are sent from them immediately but can take up to 2 weeks for credit card companies and banks to process them.
Do you ship internationally?
Yes! International Orders typically deliver within 10-14 business days but are not guaranteed. Some countries may take longer. They are not responsible for any delays in shipping due to customs.