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La Madeleine (16)
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La Madeleine Frequently Asked Questions
Can I check the status of my delivery?
On desktop: Yes, there are live updates for every order. To check the status of your order, tap the banner at the bottom of the site to pull up delivery tracking. To make sure you can track your order until it arrives, they recommend not switching your browser or logging out.
On mobile: To check the status of your order, tap the icon in the top left corner of your phone and select the banner at the bottom of the settings menu to track your order. To make sure you can track your order until it arrives, they recommend not switching your browser or logging out.
How do I report a problem with my delivery order?
There are several different ways to contact the Care team. For immediate issues, please call Grubhub Care at (888) 841-1789. If you’d prefer to use email, please contact [email protected] or reply to your emailed receipt directly.
Can I change or cancel my order if it’s already on its way?
Once your food is on its way to you, it may not be possible to make any changes or cancel your order. Please call their Grubhub Care team at (888) 841-1789 if you have any questions. You may also email them at [email protected], but be aware that phone calls will provide you with a faster resolution.
This may be possible for a short time after the order is placed and before your driver picks up your meal for you. Please contact the Grubhub Customer Care team at (888) 841-1789 to change your order to pickup.
Can I change my delivery order to pickup instead?
This may be possible for a short time after the order is placed and before your driver picks up your meal for you. Please contact the Grubhub Customer Care team at (888) 841-1789 to change your order to pickup.
How to get a receipt?
You will receive an emailed receipt for every purchase you make via the app; please check the email that you used to register for the app (not sure which that is? Head into the Profile section under app settings!). If you do not see the receipt in your inbox, please check your email spam folder.