How long does it take to process my order?
All orders placed from Monday to Friday before 1 pm EST will be shipped the same day, once your payment has been successfully authorized.
Orders placed on weekends and holidays will be processed and shipped the following business day.
What are the shipping restrictions?
They do not ship outside of Canada.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
At this time, they are unable to offer in-store pick-up for online purchases or the option to reserve items at your closest store. Thank you for your understanding.
How to track my order?
Once your order has been shipped, they'll send you an email with the associated tracking number. Just click on the link provided to take you to our website to track the progress of your shipment. It may take 24 hours for your tracking number to be activated on their carrier's site.
You may be given more than one tracking number, depending on when each shipment leaves their distribution center. These tracking numbers may arrive in separate shipment confirmation emails.
You can also see your order history on their site. Just log into your account using your email address and password, then click on your order number in your order history.
What are the non-returnable items?
Intimates, shapewear, earrings, hats, slippers and hosiery.
Items purchased at a Laura or Melanie Lyne liquidation store.
Items purchased at a discount of 50% or greater off the original price.
Evening dresses, unless the “Thank you!” tag remains attached.
Swimwear, unless the hygienic lining remains attached.
Gift cards.
Do I need to pay for sales taxes?
Yes. The sales tax and shipping costs are automatically estimated based on your geolocation.
You can change your location by clicking on “Change Location” and entering the postal code for the desired delivery location.
To get an exact sales tax and shipping cost, you must proceed to checkout, select a shipping method and provide your shipping address.