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JJsHouse (50)
All 50
Editors' Pick 5
Coupons 43
Deals 7
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JJsHouse Frequently Asked Questions
How can I track my order status?
You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
If the order was placed without signing in, you could just use "look up a single order" function to track your order.
Please refer to the following steps:Go to Sign In My Account at the right top of our website.Click "order status"Enter your Order Number and Email Address to see your order details.
What is the return policy?
To return items, first customers need to contact us within 14 days upon receiving their items.For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact their Customer Service to initiate the return process within 14 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.
How do I place an order?
Add the desired item and quantity to your cartClick the shopping cart icon.Review your order and click Continue Checkout.Sign in or Register.Confirm your shipping details and payment method, click Continue Checkout.
What is the cancellation policy?
Unpaid orders are automatically cancelled after 1 day.
- Cancel order within 24 hours of payment for a full refund.
- Cancel order 24–72 hours after payment: 80% refund + shipping fee. Cancel order 72-120 hours after payment: 50% refund + shipping fee.
- Cancel order > 120 hours after payment: Refund of shipping fee only.Once your order is shipped, it cannot be cancelled.
How can I return an item?
Submit a return request in My Orders or Contact Us to Customer Service within 14 days of receiving your order.
Please include the reason for return and photographs for verification.
Once they have approved your request, you will be sent a return form which needs to be included with your return.
Please send your item(s) using local post within 14 days from receiving the return form.
When they receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank).
Original shipping fee & return shipping fee will not be refunded.Unfortunately, due to current situations, your refund will require an additional 3-5 days to process.
Thank you for your patience and understanding.