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Receive a $10 gift card as a thank you when you send your ModCloth clean-out kit to ThredUp
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What is ModCloth Return Policy?
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited, and will be handled at ModCloth's sole discretion. All gift cards are final sale and not eligible to be returned or transferred into another customer's gift card balance.
Please note that they currently only have the option to refund the original payment method and are unable to process returns as gifts at this time.
Return items must be received by ModCloth within 28 days of the shipped date to be eligible for refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable.
Return items must be received by ModCloth within 60 days of the shipped date to be eligible for a refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable.
If using your own shipping method to return, please make careful note of your tracking information, as ModCloth is not responsible for lost or undelivered returns made without the use of ModCloth's label. ModCloth reserves the right to verify original purchase for returns requested without an order number or shipping confirmation.
What is ModCloth Exchange Policy?
ModCloth is sorry to hear something didn't work out! Sadly, they do not have the ability to process exchange requests at this time.
In lieu of an exchange request, they recommend sending back return-eligible items for a refund using thier return shipping label. You can then re-purchase that item in the size that you need. To initiate a return and retrieve your return label, please select the appropriate link from thier Start your Return Page!
Customers are responsible for the return shipping label cost or postage to self-mail. The return label cost will be deducted from the refund amount due back to the customer.
What is ModCloth Shipping Policy?
Shipping charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping charges are nonrefundable.
Ground Shipping: $12.95 for orders under $150.00. Free for orders over $150.00. Transit time Typically 2-5 business days in transit once shipped. This method does not deliver on weekends
Expedited Shipping: $26.95 for orders under $150.00. Upgrade to Expedited at $21.95 for orders over $150.00. Transit time Typically 3 business days in transit once shipped.