Prep Obsessed Frequently Asked Questions
What is return policy?
Within 7 days of receipt, with the tags attached by mail or in store: Receive a refund to the original form of payment.
From 8-30 days after receipt, with the tags attached by mail or in store: Receive a store credit for the purchase price.
By Mail: Email [email protected] to initiate a return. Most single item returns qualify for an $8 return service label. Multiple item returns or heavy/bulky items will require a return service label quote. Alternately, send your item with tracking to: Prep Obsessed 4100 Burns Road, Palm Beach Gardens, FL 33410.
Exchanges: Items with tags attached and in unused condition can be exchanged within 30 days of receipt both by mail or in store. Exchanges are subject to a 1-7 day processing time.
Without tags attached, or with visible wear (this includes deodorant marks): Items may not be returned or exchanged.
Customers returning/exchanging greater than 15 products in a 90 day period will be subject to a 20% restocking fee. Local pickup orders must be picked up within 30 days or order will be cancelled and subject to a 20% restocking fee. Pre-order item cancellations/changes and pre-authorization item cancellations/changes prior to shipment will be subject to a 20% restocking fee.
What is Prep Obsessed shipping options?
All items ship from their store in Palm Beach Gardens, FL. United States Postal Service (USPS) is their preferred carrier and shipping method, large orders may be shipped via UPS. If your provided mailing address cannot accept mail from USPS or UPS please include that information in the notes section at checkout or reply to your Order Confirmation email. Shipping options: Economy (7-10 business day delivery), Priority (3-5 business day delivery), Express (1-2 business day delivery). Please note: Your chosen shipping method does not affect production time on preorder and custom items.
What is the Signature Jewelry Replacement Program?
For Prep Obsessed jewelry pieces purchased more than 30 days ago that are damaged from use, they are happy to offer a replacement of the same or similar item (if the original item has been discontinued) for an $8 processing/shipping fee. Please email [email protected] for further details.
What are PrepO Points?
PrepO Points are a reward program where you will earn points for signing up, purchases, and other actions that can be redeemed for discounts, free shipping, or free products.
After you are signed up you'll earn points for all future purchases, points will not be retroactively earned for previous purchases. PrepO Points Codes are a one time use code that can be redeemed on www.prepobsessed.com or in-store, they are not valid on app or Comment Sold purchases.
