Details 27 used
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Any guarantees? How do I know my order will be completed?
All boosters are only paid if the order has been fully completed and proved to be so.
If there is no evidence of completion - order is considered as "in progress" and does not change that status until they are sure that it has, indeed, been completed.
This way they can guarantee that their customers will always get what they pay for. And, of course, they do have a refund system for any extraordinary or problematic cases.
Can I get compensation when something wrong with the product?
The Customer has the right to know that information that was provided by him in the process of communication – the customer’s first and last name, first name and surname of the owner of the credit card which was used for the payment, the name of the character in the game, the server.
In the event of refusal of the service with the time appointed, the CUSTOMER has the right to receive compensation in the volume – 50% payment.
In case if order was not done by the fault of contractor, customer has right to get a 100% compensation and no matter how much of the service was done.
What are the procedures for resolving disputes?
All disputes that arise during the execution of services, have a procedure of solution in accordance with this contract, any attempt to violate this procedure shall be the responsibility in accordance with section 4 of this Contract.
In the event of a dispute the CUSTOMER is obliged to contact support, whose contacts can be found on the website or through leprestore.com operator who has provides consultation before making payment.
The Customer must provide: the name of Skype of the operator who served him, a problem which was formed, the volume of orders that had to be done, the volume of orders that had been done, the date of payment, the identity of the person who made the payment, a copy of the payment transaction.
The Customer has the right to open a dispute within 30 days from the date of payment.
What to do for the contingencies?
In the event of unforeseen circumstances: fire, natural disaster or other circumstances independent of the CONTRACTOR, the deadline to perform the services extends by duration of such circumstances.
If unforeseen circumstances delay the process of the order on the period more than 10 days, the CUSTOMER has the right to recover his funds in accordance with section 7 of this Contract.