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What is your shipping policy?

They use the United States Post Office and FedEx for their shipments. The exact carrier and service used is calculated once the order is packaged for shipment. If you require a particular shipping service for your address, additional surcharges may apply. They never guarantee a certain method for any order unless it is an express order. Most in-stock orders will ship out within 24 hours and will reach customers within approximately a week. For express delivery methods, every effort is made to ensure those in-stock orders are shipped the same day, provided the order was received by 1PM Central Time. In some cases, the order may ship the next business day.  

What shoud I do if my order have issues?

If a shipment is missing, their Customer Service team needs to be notified within 14 days of the carrier acknowledgement of delivery so a timely claim can be filed. For shipments outside of the USA, they are not responsible for damaged or missing products.If a package is confirmed by carrier to be delivered to the address provided by the customer, and the package is reported as missing, the responsibility falls to the customer to file a missing package or theft claim with the carrier used.  

How much shoud I pay for my return?

• If a product is returned and is in full working order, a restocking fee of 15% will automatically be deducted from any refundable amount.
• If an order is returned without authorization or an RMA #, a 40% restocking fee will be deducted from any refundable amount.
• If an order is placed through a utility marketplace, a 7% restocking fee will be deducted from any refundable amount.