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Maryland China (17)
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Editors' Pick 5
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Maryland China Frequently Asked Questions
How do I return an item?
Maryland China makes every effort to insure that their return policies are fair. They will gladly accept returned merchandise which is defective or shipped to you in error within 30 days.
Please email [email protected] or call (800) 638-3880 to obtain advanced authorization and shipping instructions to return the goods in question.
Merchandise returned without authorization or after 30 days will not be accepted. They reserve the right to impose a 15% restocking charge.
Please note that special orders and items advertised as seconds or selected rejects (RJ or sel. rej. items) are final sales and may not be returned.
What do I do if one of the items I ordered arrives broken or defective?
Please call customer service immediately at (800) 638-3880. One of their representatives will guide you through their return process, but be sure not to discard the broken item and packaging materials.
They may need it held for inspection or sent back in order to file the appropriate damage claim with the shipping carrier.
Please call to receive return authorization before sending items back to them.
Does Marylandchina ship internationally?
Yes, tehy ship to most international addresses. The website will not calculate freight charges for international orders— you will be charged the actual shipping amount when your order ships.
They are often asked to provide an international freight quote before an order is placed. Unfortunately, every destination has a different rate and the rate is based upon the actual dimensions of the shipment, not the actual weight of the shipment.
If you provide them with your order, they can only offer a rough estimate without packing the order first.
If you request a firm quote they will need to pack your order.
What is the freight discount and how is it calculated?
Some orders over $200.00 are eligible for their freight discount. This discount is equal to the lesser of 15% of your order total or the shipping charges for your order.
If the shipping charges for your order are under $30.00 you will not be charged for shipping and if the shipping charges for your order are greater than $30.00 you will be charged for the shipping charges in excess of $30.00.
Te freight discount cannot be combined with some other offers.
When will my order arrive?
Processing orders usually takes 2-3 days, but can vary based on the time of year.
Once your order has been shipped a tracking number will be emailed to you by the carrier (usually FedEx).
Domestic FedEx Ground shipments usually take 1 to 6 business days to arrive once shipped, depending on your distance from Maryland.