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Promo Detail: Mizu Towel gives you this offer for a short time. Copy and enter this discount code to get 15% Off.
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Promo Detail: You will get 15% Off by entering this promotion code when you make a purchase and check out at Mizu Towel.
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Promo Detail: Mizu Towel gives you this offer for a short time. Copy and enter this discount code to get 15% Off.
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Details 05/08/2024
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Expiry Date: 05/08/2024
Details 05/23/2024
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Details 05/12/2024
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Mizu Towel Frequently Asked Questions
How long can I get my refunds?
If you purchased a Mizu Towel product and were not able to accept delivery for the product and the product was returned to them, you will be eligible for a partial refund less the cost of shipping ($20-30 depending on your shipping region). However, since Mizu Towel is used as a sanitary product, returns and refunds are not accepted. To be clear, all sales are final - no refunds will be available on any Mizu Towel products once delivery has been accepted.
If you already accepted delivery of the product, you will not be eligible for a refund. You will only be eligible for an exchange if you product is defective within the exchange period.
What should I do if my refunds are missing?
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact them at [email protected].
How do I wash my Mizu Towel?
They recommend machine washing in cold and gentle cycle for optimal washing to maintain the good quality of the towel, however you can also wash in hot water and high tumble dry.
Why have the sensing strips come out of the wash pink?
This actually means that there is still some soap left on your towel after you have washed it. Some brands of detergent (e.g., Tide) don't dissolve as well in water compared to other brands. Please try another brand of detergent and run it through a wash again and you should see that it has turned blue if all the soap has come off.
Where is Mizu produced?
The crafting process of Mizu begins in Japan and is completed in a specialist factory in China. This factory's expertise is towel making for the Japanese market and for Japanese companies. They do this to ensure that the towel is high quality and follows Japanese craftsmanship principles while remaining affordable.
How can I tell if they have silver in them or not?
Although difficult with the naked eye, if you look close enough you may see the different threads. Otherwise, there are also various machines/detectors where you can use a sensor to check Mizu's silver content.
How to return the items at Mizu Towel?
To return your product, you should contact the support team ([email protected]) to request approval for the return and to get a return address.
You will be responsible for paying for your own shipping costs for exchanging and returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don’t guarantee that they will receive your returned item.