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Does FaceRx offer international orders?
Musely FaceRx treatment is a prescription drug that must be handled with great care and is prescribed according to the country in which the patient is based.
They work specifically with a pharmacy and licensed dermatologists in the United States, so unfortunately they cannot treat patients outside the United States at this time.
They hope to expand their business to other countries in the next few years, so stay tuned! Thank you for your attention!
When will I receive my order?
Once your Musely FaceRx dermatologist has reviewed the provided information, your order will be sent to the pharmacy.
As FaceRx treatments are compounded fresh at the pharmacy (instead of stored on warehouse shelves), it typically takes 2-7 business days to compound your medication and ship orders. Once shipped, you will be sent a confirmation email with your USPS tracking information.
What to do if I didn't receive my order on time?
If your Musely package is missing, it may not be shipped due to delays in the pharmacy or incomplete order information.
If your order has been shipped, you should receive an email containing tracking information from them.
You can use this information to track your order within the U.S. Postal System.
Please contact them via the support request for musely.com/support for further assistance.
How to change my shipping address?
Select the relevant treatment.
Select Manage Prescription.
Scroll down to the "Shipping Address" section and select Edit.
Once you have added a shipping address, please select Deliver. to this address to set the new address as Default.
On the pop-up, you can click Yes, apply to all treatments or No, only this treatment.
While you may have multiple addresses in your address book, please make sure to select as Default which address you would like your future orders to be shipped to.