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Where do they start shipping and how soon?
Shipping charges are by weight. 0.5kg starts at about $22 and adds a few more for every 0.5kg. They ship worldwide because recently they are updating country shipping rates, if there is no shipping quote available in your country, please email [email protected] directly to request an invoice. They can only use EMS for PO addresses, delivery by post. EMS usually takes about 7-12 days for shipping.
What if I receive the wrong item?
While this rarely happens, if they do make a mistake, please email them within 3 days of receiving the package and they will discuss a solution. If they make a mistake, they will be held accountable.
Can I modify my order?
They will issue a full refund unconditionally as long as the cancellation request arrives within 24 hours of the original order. After 24 hours, they may be charged a cancellation fee of 30-50% of the total cost as work on the garment may have already started. If you want to change the details of the clothes you ordered, such as color, style, fabric, size, etc., please let us know, as long as the tailoring has not started, they will try to change it for you free of charge.
Can I return it for a refund?
They only accept returns or exchanges due to the fault of the seller or the tailor. Please take this into consideration before shopping online as each of them has a different body and the finished product may sometimes look different in stock images and after trying on. Please understand that due to the unique nature of the product, they cannot exchange or return custom Lolita garments unless there is a manufacturing failure.