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Promo Detail:
Why do I have two tracking numbers?
If you have received two tracking numbers, this means that your entire order has been split between two shipments. Despite this, please rest assured that your entire order will be shipped to you. Once both packages are delivered, your entire order will be there.
Why did I receive an email and/or phone message requesting additional order verification?
Credit card verification/approval is made prior to processing your order. For added security, they do not to ship orders unless all billing information is correct.
If you should receive an email or voicemail requesting order verification, please follow the instructions as stated in the message to verify your order. They reserve the right to cancel an order if verification is not received.
Can I make any changes to my order after it has been placed?
Sorry they do not accept order changes after it has been placed. Their goal is to provide the fastest possible service to you by processing orders in a timely manner.
They process orders every business day excluding holidays. They do not process orders over the weekend. After orders are placed, no changes to the order will be accepted. However, special exceptions will be made for individuals whose orders include out of stock items.
What is their cancellation policy?
Sorry they do not accept order cancellation once it has been place. If you need assistance, please contact their customer service. Special exceptions will be made for customers with out of stock items.
Can I cancel my order after it has been placed?
Sorry they do not accept any cancellation after order has been placed. However, special exceptions will be made for individuals whose orders include out of stock items.
Their goal is to provide the fastest possible service to you by processing orders in a timely manner. They process orders every business day excluding holidays. They do not process orders over the weekend. In the event of a weekend or holiday, please contact them and they may be able to adhere to your cancellation request on the next business day.
Please note that while they can cancel items unfortunately they cannot add items to an order.
Why was my return request rejected?
All items returned to Bradelis must be in re-saleable condition, with original product packaging and tags attached. They must be UNWASHED and UNWORN. Items returned to them that don’t meet these standards will be returned to the customer. Bradelis reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.