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NAPA Auto Parts (38)
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Editors' Pick 5
Coupons 3
Deals 35
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NAPA Auto Parts Frequently Asked Questions
How safe is shopping at NAPA Online?
Shopping at NAPA Online is very safe.
NAPA Online takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. All user data including names, credit card numbers and addresses are scrambled over the internet.
NAPA Online uses security questions for identification and protection.
The log out process is designed to protect customers using public computers.
Where can I find more information about products?
NAPA Online offers product information including manufacturer, cost, availability and features. Customers can select and compare specific products. However, if you are looking for more specific information and need expertise, contact your local NAPA store.
Why should I create an account on NAPA Online?
All your searches for parts and accessories will be tailored to you and your vehicle(s).
You won't have to re-enter your vehicle, billing or shipping information each time you visit NAPA Online.
You'll have complete access to your order history.
You'll be able to personalize your account and indicate your communication preferences.
You'll be able to find a NAPA store with ease.
Can I make a purchase on NAPA Online.com without creating an account?
Yes, if you choose to check out as a guest you will simply receive an order confirmation email and an order shipping information email. However, you will need to re-enter your mailing and billing information for any future orders. They suggest creating a NAPA Online.com account in order to save time on future orders.
Can I cancel an order after it is placed?
Based on their order fulfillment process, orders in picked status will not be eligible for cancellation. If you no longer need your parts they ask that you please request an RMA (Return Merchandise Authorization) from their customer support team by calling 800-538-6272.
Please keep in mind that an RMA cannot be generated until the order is in a Delivered/Completed status. If your order is in a Picked, Shipped, or Delayed status, they will not be able to create an RMA until it has processed to a completed status.
How do I redeem a point reward?
You do not have to do anything different. Just pay for your purchase in-store or online with NAPA Rewards number or your opted-in NAPAOnline account. Your NAPA Reward will be discounted directly off your purchase price in real time - it will even print the discount right on your receipt! A minimum purchase of $10 is required to redeem a $5 NAPA Reward.