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I have an item and like it so much that I don't want to send it back. Can I buy it from you?
Yes, you can buy the item directly from the "At Home" section of your closet with just a few clicks. Here's how it works: Click on the purchase item below the item image in the At Home section. Check the price. If you agree, go ahead and confirm the purchase. They will then charge the card we have on file for you and the item will be yours.
Do items go on sale?
Yes, they will always offer a discount off the retail price.
Can I buy an item I haven't tried?
No, but it is very easy to buy after you have tried it. They want to make sure you like the style and the fit before you decide to buy the item. To try it on, simply add the item to the On-the-Rack section of your closet. Once you receive it, you can purchase it with just a few clicks in the "At Home" section of your closet.
How do I view my billing information?
Click on your name in the upper right corner of the page. Go to "My Account" and select "Billing Details" to view your billing information.
Why has my credit card been declined?
They accept standard MasterCard, Visa, Discover and American Express credit and debit cards for all payments. However, they use a third-party billing system and do not have the authority to override which cards are marked as accepted and which are not. If your card is a gift card, they cannot accept it for recurring payments. If possible, they will ask you to use another card.
What if there is a discrepancy in my account?
Please send an email to [email protected]. Their regular support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. You can also contact them at 1-877-722-6425. Their regular phone support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.