18% Off Nin-nin-game Voucher | Apr 2025

I paid later, but why hasn't my status changed?

They apologize if you encounter such a mistake. This error usually occurs to customers who have multiple payment methods and pay in different currencies. In this case, please wait for 1-2 working days, because their team will manually check all payments received and link any delayed payment that has not been linked by delayed payment. If the status of your post payment order is not changed to "accept payment of Reservation Order", please send them a ticket with your payment order reference ID and your post payment order reference ID, so that they can correct the link for you!

How long does it take to process the refund?

Please reflect it in your records within 7 working days at most from the date of refund processing. Under special circumstances, it may take extra time to process your refund for transactions approved more than 6 months ago.

How do I know my order has been cancelled?

Any changes will be reflected in your account order history. Please check your email because you will receive an updated email describing the change of order status.

What should I do if I receive a damaged product?

• Unfortunately, you receive a damaged product. Here are a few steps that you can solve according to your situation. First of all, please send them a ticket, which includes: Outer packing case (the carrier will compensate only if the outer packing case is damaged).

• The product is placed in its own box and in the outer transport box with packaging materials (the carrier should check whether the goods are well protected during transportation). Damaged products (please note that if the products are damaged, but the outer carton is intact, they will not compensate). Include your tracking number and order reference in the ticket. Please set your ticket type to "damaged product"

What should I do if my packages are lost?

• Once the package leaves their warehouse, they usually can only contact your courier by email, which will take a long time to get their reply. Therefore, they ask you to also contact your courier, post office or customs, and use the tracking number provided to check your package.

• If the package takes an unusually long time to arrive, please also consult your customs or courier, because some modes of transportation may take longer than expected to arrive.

Are their products under warranty?

• Brand new electronic products are guaranteed by the manufacturer for one year from the date of purchase. After returning your product (by registered airmail), they will forward your product to the support center of the corresponding manufacturer.

• Game software is not covered by warranty.

• Hobbies/people/goods with manufacturing defects can be replaced/compensated according to the specific situation after investigation. If you encounter product problems within 3 days after receiving the order, you can contact their customer service (please note that all returns require prior approval).