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Can I return an item if I do not like it?
As long as the item you have received is still new, unused and you still have the original packaging; you will have 14 days (from the day after receipt of the item) in which you can contact Online4baby to book the item in for a return.
Please contact them by email at [email protected] or use their contact them form (please include your order number in the email).
They aim to respond to your enquiry in the quickest possible timeframe.
I have returned a faulty item for repair. How long will this take?
They always aim to process returns in the quickest timeframe possible. However, in extreme circumstances, there can be a maximum waiting period of 28 days for faults to be repaired by the manufacturer.
I have returned an item. When will I receive my refund?
Once the item has been processed and authorised, your refund will be put back into the original payment method that was used. This is likely to be completed within 14 days.
Can I place an order over the telephone?
You can not place an order over the phone, however they have an amazing sales team that can assist you between the hours of 8.30am and 5pm.
To contact the team simply head to their contact page and fill in your details or contact them by Facebook messenger and they will be happy to help.
I have already placed an order. Can I now change it?
Time is of the essence! Due to their state of the art warehouse system, within seconds of your order confirmation, your order will be picked (some instances picking is later) and although they are extremely proud of their efficiency, this does mean that any orders that have been picked can not be changed at this stage and you will have to follow Online4baby’s returns procedure.
What do I do if the order I have received is incorrect?
Due to a number of different reasons, it may be the case that the item inside the packaging differs from the description on the box i.e. for goods received from the manufacturer with multiple pieces in a single carton they do use recycled packaging.
They ask that you check inside the box. If this has been done and you are still sure that you have been delivered an incorrect item, please contact them by email on [email protected] (please include your order number in the email).