Details
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What is their shipping policy?
Free US Shipping on orders over $49. Standard U.S. domestic deliveries use their carbon neutral delivery service. If you are in Canada, visit their non-transactional Pai Canada website which links to Detox Market Canada or Etikett for delivery without import fees. If you are in Australia, you can buy on this site (taxes and import duties will be charged) or visit their non-transactional Pai Australia website which links to their local partner for delivery with no import fees.
Do they have a recommended skincare routine?
They recommend starting with just 2-3 products, such as cleansers, oils, and moisturizers. Allow 2-4 weeks to establish a consistent routine and ensure your skin responds well. Then start expanding your routine and adding other products.
What is their money back guarantee?
They want to make it easy to find the right skin care products. So they've extended their Satisfaction Guarantee, giving you a full 90 days to really get to know your new product. If things don't go well, there is no feeling of sadness. Just follow their simple returns process and let them know within 90 days of receiving the product and they will help you find a better match or get a full refund.
How do I know where my order is?
All orders sent by Royal Mail 1st Class, Royal Mail Special Delivery, Airmail, DHL or FedEx are sent by tracking mail and you will receive an email with your tracking number as soon as the order arrives. If for any reason your order does not arrive within the expected timeframe, please click here for more information.