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Personalize2 Frequently Asked Questions
What is their return policy?
Because they are a personalization company, all sales are final. So they don't support returns. All remakes need to be completed within 90 days of the original order.
What should I do if my order went wrong?
If they make a mistake in designing your order, they will gladly replace it for you free of charge. If there is an error when placing an order, they charge a retake fee. That's why they recommend that you double-check your spelling and customizations.
How to enjoy free shipping?
Regular shipping on all orders is 7.99. Priority shipping is 12.99. International is 19.99.
How long will it take to process my order?
Please place your order as soon as possible during the holidays. They will always tell you the deadline for the big holiday guaranteed delivery on the home page. They usually ship your personalized product within 5-7 days. Sometimes even faster! yeah! During busy holiday periods (usually late November to December), turnaround time can take up to 2 weeks. During holidays, shipping will be delayed. They can usually ship the package within 14 business days of the order. Shipping will require additional lead time. Delivery is usually within 7-10 working days of the year.
Can I update my order?
You will receive updates via email after printing is complete. Then you'll get another one once it's shipped out. It even tracks it!