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If I become a VIP, which services can I enjoy?
You can enjoy vaccinations, microchipping, deworming, intestinal parasite screening and treatment. Heartworm/tick-borne disease test.
How can I returns online?
To make an online return, please contact customer service at 1-866-434-1990 or email at [email protected]. Returns must be processed within 30 days of receipt of your merchandise.
Do I need to pay for additional fee for returns?
Pet Supermarket is not responsible for return shipments lost by the carrier. Shipping charges are non-refundable unless due to an error caused by Pet Supermarket. Any merchandise that is in used condition and/or returned without the original packaging may be refused or subject to a repackaging fee.
Which shipping methods do you accept?
Pet Supermarket ships packages through FedEx.
How do the autoship work?
The most convenient way to get the products you need delivered on a flexible schedule that works for you.
Automatically get your favorite products based upon your chosen frequency
Make changes online in your account whenever you need
Get free shipping on orders over $49
How can I earn VIP earning points?
The VIP system will award Points to the nearest dollar for all purchases at or above fifty cents ($0.50) total, rounding up based on the individual line item price.
When a VIP member accumulates 100 Points, he/she will receive a $5 reward ("Reward") to be applied toward a future purchase in-store or online.
The $5 Reward will be credited to the VIP member's account and will be available within 72 hours after it is earned, depending upon system availability.