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How quickly will I receive my item?

• Items may be shipped by a variety of carriers. However, most products are shipped via UPS ground service or U.S. Postal Service. 

• UPS Ground Delivery shipments within the United States typically take 3-7 business days, but may take longer since they don't control the speed at which UPS drives their trucks or flies their planes. 

• During certain times of the year (ie. holidays), UPS and other delivery agents may either be closed or be heavily burdened with high quantities of deliveries. 

• This may delay the shipping process and tehy remind you to plan accordingly. Planet DJ, Inc. does not assume the responsibility of delivery. 

Do I need to pay for extra charges for shipping oversized items?

• Heavyweight and oversized items may (and usually do) require additional shipping charges. 

• Shipping rates for these items as well as orders shipping to Alaska, Hawaii, APO/FPOs, Canada and other international destinations shall be calculated and added to your order at the time it is processed.

How much it will cost for correcting my address？

• UPS now charges an $18.00 fee, PER BOX, for an incorrect UPS Shipping Address. 

• If your Shipping Address has an incorrect or missing Suite Number, Apartment Number, Zip Code, or has ANY incorrect information, UPS will back-charge an $18.00 fee, per box, upon delivery. 

• If UPS imposes this additional fee based upon incorrect information you provided to us, this fee will be passed on to you by charging via the same payment method you provided, or any other method we have available to them. 

What to do for the defective items?

• A defect implies an imperfection in workmanship for what the item was designed for. For your convenience, customers within the contiguous U.S. will be issued a printable, pre-paid shipping label for defective returns. 

• Once tehy receive your return and have verified the defect, they will exchange the defective product for a brand new one or issue a refund should you choose to decline a replacement. 

• All items are inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to PlanetDJ.com. 

What do I do if PlanetDJ.com sent the wrong item?

• If you are shipped an incorrect item, please log in to your account and request an RMA right away. 

• They will provide an RMA and the shipping instructions to have the incorrect item returned to them.

• They will pay for the cost of shipping the item back to them and they will ship the correct product to you asap.