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Poetry Fashion Frequently Asked Questions
What is their return policy?
Order from them with confidence knowing that you can return any product for a refund or exchange within 30 days of receiving it, as long as it is unwashed, unworn (except for trying on) and bears the original label. They always aim to process returns as soon as possible within 5 days of receipt, but may take slightly longer during busy periods. If you want to exchange the item for another size or color, please return it to them within 30 days of delivery and they will send you a replacement item for free without any additional shipping charges.
How to return it?
They hope you will like everything you ordered, but if you need to return the order to them, please pack the order back into the box you received it in (or any suitable packaging, if you no longer have the box) with the return Label this with your paperwork so they know who to send the refund to. If you are returning an exchange, simply leave a comment on the shipping slip, including the size and color you would like to exchange.
What is their shipping policy?
They use Royal Mail Tracked for all UK deliveries and offer two delivery options. Standard delivery costs £4.95 regardless of package weight. Items should normally arrive within 2 days of dispatch (except Sundays), but please allow up to 5 days for delivery. They do offer next-day delivery for £8.95, with guaranteed next-day arrivals by placing orders for in-stock items by 8pm on weekdays and 1pm on bank holiday Mondays.