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PRFO Frequently Asked Questions
Can I enjoy free shipping at Prfo?
Orders within Canada over $50 will receive free standard shipping. The $50 amount must be calculated before applicable taxes and after applicable discounts or coupon codes.
Shipping fees do not count towards the $50 threshold. For example, if an item is $44.99 + tax and has a $15 shipping fee, it is not eligible for free shipping.
Some restrictions may apply. Items on sale and certain over-sized goods such as snowboards, skis, and long-boards may be not eligible for free shipping. Bicycles are not eligible for shipping and must be picked up in-store.
How long does it take to deliver my order?
Orders are packed and shipped out on weekdays only. Depending on shipping & delivery-truck cut off hours, It can take up to 2 business days after the initial order reception to fulfill and ship out your order.
Once the order is fulfilled a tracking confirmation will be sent to you by email. If for any reason a further delay is necessary, they will contact the customer to advise.
What will happen to the undeliverable orders?
It is the customer's responsibility to ensure that the shipping address entered during checkout is complete and accurate. Please add suite and appartment numbers when necessary.
If a package is undeliverable due to missing information, or incorrect address, the package will get sent back to their facilities and may incur a restocking fee in the amount of the return shipping cost.
How can I get my refund?
To be eligible for a refund your item must be returned within 60 days of the original order. Items must be new, unused and have all original tags and packaging intact to be considered for a refund.
Only the products + their applicable taxes are eligible for refund. Shipping fees for the initial delivery of the order or upgrades in shipping services are not eligible for refunds. Undergarments are final sales and not eligible for returns.
Once the return is received at their facilities, processing time can take up to 10 business days.
As soon as the return has been completed on their end they will send you an email notification
Can I make an exchange to my order?
Products cannot be exchanged in the traditional sense. Instead, they offer refunds for products that are returned within 60 days and advise the customer to immediately place a new order for the replacement item.
This speeds up the process considerably for the customer and makes the billing easier to follow and understand.