10% Off Recycled Firefighter Coupon Code | Apr 2024

Can I make an exchange?

• They apologize but they not offer exchanges for orders except in the case of manufacturer issues.  In order to discuss such circumstances, please contact them at [email protected] and make sure to include pictures of the item in question, your full name, 6-digit order number, and a description of the issue. 

• If you wish to receive an alternate product from your original product not due to a manufacturing issue, you will need to process the original order as a return. 

My coupon code expired. Can I still use it?

Unfortunately, no. But they will be running more promotions and sending out more discount codes in the future! If you provided a review for them about one of their products.

My coupon code didn't work when I placed an order. What should I do?

First check to make sure your coupon code isn't expired and that you have typed in the code correctly during checkout. If neither of these suggestions resolves your problem, email [email protected] with the details and they will do their best to resolve things for you. Codes are often one time use, with certain minimum purchase requirements. Please do not share or abuse their discounts- they reserve the right to discontinue codes at any time. They cannot add codes or Rewards Points in retrospect.

My address or email address was typed in incorrectly. What can I do? 

Email [email protected] ASAP with the changes you need made. Orders are processed each morning at 8am, so there is a very short window of time in which to make changes. If your order is already being processed, packed and shipped, changes are most likely not an option. They'll do their very best to resolve things for you.

I want to change my order. Can I?

Changes and additions to your order can not be made from their end. What they can do to help you is cancel your original order and you may place a new order with the items you desire. This can be done only if your order has not been processed, packed, or shipped, which may begin at 8am the day after you place an order. Email [email protected] ASAP if this need arises. They will do their best to resolve things for you. 

How long does it take to receive my order once my item has been shipped?

Although this solely depends on USPS, their best estimate is 3-4 days. Domestic orders arrive more quickly, while international orders sometimes take a few more days. If you are wondering when your package might arrive, check the tracking info sent in the shipping confirmation email. 

My order hasn't arrived yet, but I think it should have by now. What should I do?

They suggest giving it a little time- a few days to a week- then contacting USPS with any shipping inquiries. Check with your local carrier and any neighbors that might have received it accidentally. If things are still not resolved after pursuing these avenues, email [email protected]. They will do their best to resolve things in some way.