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RelaxUltima Frequently Asked Questions
What is their shipping policy?
All of their products are shipped from the US from their fulfillment center in Dallas, Texas. They offer free shipping on all US orders. Immediately after processing your order, they will send you your tracking code.
Does Relax Ultima support warranty?
For customers purchasing the Limited Lifetime Warranty, TECH DEALS warrants to the customer that the product will be free from defects in material and workmanship as long as the customer owns the product and as long as such product is used and maintained in accordance with TECH DEALS' instructions. If the customer sells or otherwise transfers the product, then this Limited Lifetime Warranty terminates. TECH DEALS will replace products that prove to be defective due to improper workmanship or materials ("Replacement Products").
Can I return the item?
If for any reason you are not completely satisfied with your purchase, please refer to the instructions below to request a refund or exchange. Did your device arrive damaged or missing parts? (Very rare) If so, please send the picture + description of the problem + receipt/proof of legal purchase to [email protected] within 7 business days of receiving the item so they can send you a replacement as soon as possible.
Under what circumstances can I not return the item?
Request a refund after 30 calendar days of purchase.
Request replacement after 1 year of purchase.
Product failure or damage due to unauthorized use or modification of the product, including moisture, entry of foreign objects (water, oil, sand, etc.), improper installation or operation, abnormal use, pet chewing, car run over, excessive drops times, liquid spills, corrosion, power outlet problems, etc.
No legal proof of purchases, receipts or invoices is provided, or there is reason to believe that such proofs are forged or falsified.