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How does high temperature affect transportation?
Not surprisingly, transporting chocolate when it's hot outside requires extra care. To help ensure orders arrive intact in warm weather, they ship orders Monday through Thursday using next-day or next-day shipping. Chocolate orders are packed in insulated containers using cold gel packs. You do not need to pay extra for these special packaging materials.
How long will it take to receive my order?
At checkout, you'll see the shipping options available for each ship, to the address you specified, and the estimated time of arrival for that shipment. Choose the option that suits you best and they will package your order and deliver it. They guarantee that your order will arrive in perfect condition. Please note that pre-shipment processing may take 1-2 business days. The estimated delivery date provided at checkout includes order processing time.
How can I correct or cancel my order?
Once your order is complete and you receive your full order number, it is usually too late to change or cancel your order. If you need to correct your order or have questions about your order, please contact their website and online orders department at 800-477-8683. They are available Monday through Friday from 8:00am to 5:00pm CT.
What is their return policy?
They guarantee that your order arrives at the specified shipping address in perfect condition. If you are not completely satisfied with the quality of your order upon arrival, please contact their customer service within 15 days of receipt for assistance with a replacement or exchange. They don't offer refunds.
What is their shipping policy?
Standard and next business day shipping orders ship to residential addresses Monday through Thursday and to business addresses Monday through Wednesday. Next business day shipping orders ship to residential addresses Monday through Friday and to business addresses Monday through Thursday. The estimated delivery date provided at checkout includes order processing time. You may request a latest arrival date within 90 days from the date of your order. Free Standard Shipping on orders of $60 to $600! Free shipping applies to standard shipping on orders sent to a single shipping address in the United States.