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What's the layaway & in store credit policy?

• Layaway payments can only be made via check-by-phone, certified check, money order or wire transfer and are NON-REFUNDABLE unless requested within 3 business days of the initial payment. 

• Any written cancellation of a layaway after 3 business days from the initial payment will result in a store credit towards any purchase of equal or greater value. If a layaway order is not paid in full or a store credit is not used in full before 24 months from last payment made and a layaway payment has not been made for a period of 6 months, any payment made or store credit to date will then be forfeited, the order or store credit will be rendered canceled.

My product is missing parts, what should I do?

Click the "My Account / Order Status" link at the top right hand side of their site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which their suppliers are unable to predict when they will have more in stock, but as soon as they do, they will be able to ship the item to you.

Should I pay for the shipping rate when I make a return?

You may request a return with their claims dept. after the item has been delivered. Any returned item must be freight pre-paid by customer. All shipping charges are non-refundable. Any returned item must be in the original packaging and must be in resell-able, brand new, UN-opened condition. Any custom made orders (i.e. golf carts, motorcycle trike kits, sidecars, motorcycle lifts) are non-refundable. Snow plows are non refundable. Any authorized return may incur up to a 20% restocking fee. Items that are refused and returned due to shipping damage will not incur any return fees.

What's the delivery information?

• Inside Delivery: Typically inside delivery is not available on any order. If inside delivery is required, there will be an additional fee. The amount of this fee varies by location and availability. Ask your sales representative for more information.

• Residential Delivery is a $40.00 fee that simply brings the freight truck to a delivery location that does not have a loading dock, or forklift on site. This does not include a liftgate service. Residential Delivery cannot be guaranteed under any circumstances, and is a non-refundable fee.

• Liftgate: This is a $75.00 fee for a lift, which will lower the unit to the ground for the customer. Residential Delivery also should be paid if a liftgate is included in the purchase. Liftgate Service cannot be guaranteed under any circumstances, and is a non-refundable fee.

• Business Delivery is a free charge to a location that has a loading dock or a forklift on premises. If the customer does not have this accessibility they will be charged $40.00 for residential delivery. If they need a liftgate to unload the product they will also be charged $75.00 on top of the Residential delivery.