10% Off SHOWPO Discount Code | May 2024

How long does shipping take?

• You can find an estimated delivery time and cost by checking out their Shipping info page.

• If you’ve already placed an order, your confirmation email includes an estimated delivery date. 

• Please note, their Couriers are currently experiencing some delays due to the effects of the Covid-19. They are still picking and packing all orders as normal, however, they may just take a little more time to get to you than usual.

• Couriers are experiencing some slight delays with both national and international orders due to current travel restrictions. You can stay up to date on the delivery of your order by checking your tracking link (found in your shipping confirmation email), which will update regularly.

• They also recommend checking with your local courier for any delays expected to your area. they will keep you updated on the status of your order via email so you know when to expect delivery.

Does Showpo have same day delivery?

• They offer fast, affordable same-day delivery to metro Sydney! 

• For all same-day deliveries, make sure someone is at the delivery address to sign for your order as the courier is unable to leave these packages in a safe place.

• Please note, their Couriers are currently experiencing some delays because of covid-19.

Why I can not return my purchase?

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Australian Consumer Law:

• Cosmetics/Beauty;

• Hair Accessories;

• Hosiery;

• Hats;

• Lingerie;

• Earrings;

• Swimwear without the hygiene seal;

• Items marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty; and

• Adult Toys.

What if I receive faulty/defective product?

• They will fulfil their legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you have followed the process set out in our Help Centre page.

• If an item is found to be defective or faulty, you will be required to book your return through the Returns Portal by selecting ‘Faulty’ as the reason from the drop down options. 

• In order to assist them in facilitating the returns process, you may be required to upload clear images of the damage, defect or fault for them to assess. 

• If the product is confirmed to have a defect, they will provide you with a replacement, refund or online store credit on the faulty item (at your election). 

• They will require that you return the defective or faulty item to Showpo by post at their expense and they will contact you to provide further information regarding this process.