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Ski-doo Frequently Asked Questions
Can I purchase Ski-Doo parts and accessories directly from Ski-Doo?
Purchasing Ski-Doo parts and accessories can easily be done directly from your authorized dealer or via their online store. Please refer to the Parts & Maintenance section on their website to browse the Parts catalog and the Accessories and Riding Gear sections for all unit accessories and Ski-Doo apparel.
I didn’t receive a promotional discount or item, how can I get help?
Feel free to contact your selling dealer, they should be able to verify all promotions and discuss specifics with you. If you still require assistance, you can always contact Ski-Doo Customer Service and they’ll be more than glad to help!
Where can I get replacement parts/components for my helmet?
You can find a helmet replacement part chart in the Riding Gear section on their website or you can always order replacement parts from your authorized BRP dealership. You can also check out the Operator's Guide here, under Ski-Doo Accessories for more information and part numbers.
Can I have parts shipped directly to me?
Yes, if you order parts/accessories from their online store, they will be shipped directly to you. However, BRP cannot drop ship to riders, so if you're ordering parts for repair through your dealership, you'll need to discuss available options with your dealer. They'll be happy to help!
I have a technical question about my Ski-Doo, who should I contact?
Please contact your authorized Ski-Doo dealer, they will gladly answer all your technical questions regarding BRP products and accessories. If you require further assistance, feel free to contact Ski-Doo Customer Service and they’ll be more than happy to help!
Why was my repair/replaced part not covered under warranty?
It is possible that the repaired/replaced part was not covered under waranty if the part's failure was not deemed to be caused by a manufacturing defect or is not covered by the limited warranty. Please note that authorized dealers are fully trained and can troubleshoot, diagnose and determine the failure's cause.
What kind of oil should I use in my Ski-Doo?
Please be aware that BRP only recommends XPS lubricants since they're specifically engineered for your Rotax-powered Ski-Doo snowmobile. If you cannot find the recommended XPS lubricant, feel free to consult your Owner’s Manual for further specifications. However, please remember that damage caused by oil, which is not suitable for your Ski-Doo's 2-stroke engine, may not be covered by the BRP limited warranty.