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How can I change my reservation?

They never charge a management fee for booking changes. Modifications can of course affect your transfer price, for example, if you add additional passengers or change your ski resort. While bookings can always be changed at least seven days before the same day's 3pm trip, many of their suppliers are happy to accept changes made 72 hours before the trip. You can usually change your booking by visiting their website and logging into your account using the login details you received in the confirmation email. Any booking changes that affect transfers, which may affect your transfer rates and availability.

How to complain?

Conditions for transfer travel vary depending on the type of transfer booked. This information can be found in the booking confirmation letter. If you feel that your connecting experience has not complied with the terms and conditions, and you have provided all the correct details for the booking, then please feel free to write an email detailing what happened with your name and booking number at [email protected]. You will also have the opportunity to submit a complaint in a text survey that will be sent to the reserved mobile number after each trip. Their customer service team will investigate any complaints raised during the investigation and contact you by email.

What if I'm late for the pick-up?

For scheduled shuttle pickup, you must be at the pickup location 10 minutes before the pickup time. The bus can't wait for you, so if you're not there, you might miss your transfer. For shared pick-up services, you should leave your accommodation at least 5 minutes before the pick-up time. Due to the nature of the shared transfer, drivers can usually only wait five minutes before you run the risk of missing the transfer. For personal pickup, you should be ready to depart at the pickup time. Drivers have slightly more flexibility, but they will run on schedule and cannot wait more than 10 minutes.