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Smartass & Sass Frequently Asked Questions
When do shop orders ship?
Shop orders are packaged and sent in 1-2 business days (unless otherwise noted).
Domestic packages usually arrive in 3-7 business days via USPS First Class or FedEx and international packages arrive in 7-15 business days usually via either UPS Canada, TForce, or Intelcom.
You'll receive a tracking notification via email as soon as your sub ships!
Shipping delays are unfortunately a real thing these days, and suck a lot.
All shipping time frames are estimated and Smartass & Sass cannot guarantee a package will be received by a specific date.
What if an item arrives damaged?
If a product is defective or if something is missing or damaged, you may return it within 30 days of receiving it and they will send you a new item or credit your account.
When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by them at their address as displayed on the postage label.
To request a refund, please contact them by sending an e-mail at [email protected].
They'll ask for a photo of the item in order for them to process a claim with the shipping service and will replace/refund the damaged products.
Can I exchange my shirt size?
They may be able to exchange your shirt size, pending availability.
For size exchanges, customers are responsible for return shipping fees.
To ask about swapping a shirt size, email them at [email protected].
When can I contact Customer Service?
You can reach out to them anytime!
Their amazeballs customer service team usually replies within one business day, but sometimes they get hella busy.
If you don't receive a response within 3 business days, please feel free to reach back out!
The best way to get ahold of them is by going to their contact page or by sending an email. You can also reach out via Facebook Messenger.