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Does Smashbox accept international orders?
Smashbox.ca orders are shipped to locations within the Canada only.
But their makeup is available all over the world! They’re now in 40 countries and counting.
What are the shipping restrictions?
They are currently experiencing a temporary disruption in processing returns and exchanges. Before you ship your return order, please contact their Customer Care team for immediate assistance at 1 (888) 763-1361.
Some items sold by Smashbox Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items.
The method of shipment for these items is dictated by these regulations. At Smashbox Online Canada, they comply with these regulations therefore the shipment of some products to certain locations may not be possible.
If this affects your order, they regret any inconvenience and thank you for your understanding.
If you wish to provide a physical address in the United States to which they can deliver, they will be happy to ship your full order.
What if I received the damaged items?
Please contact themat 1-888-763-1361, via email at [email protected] 24/7 or via chat Monday-Friday 8am-10pm ET and Saturday & Sunday 10am-8pm ET at this website.
Their Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.
If you received the item as a gift or wish to exchange it for another item, directions will be provided. They're sorry; return shipping fees are not refundable. Only products purchased on smashbox.ca may be returned.
When your order arrives, please inspect the package for any damage that may have occurred during shipment.
It’s normal for the shipping carton to show some wear, however, if damage occurred to the item(s) inside, please retain the box, the packing materials and the items inside and contact them immediately at 1-888-763-1361.
When will I receive my order?
Smashbox Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays).
Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.