10% Off Smokecartel.com Coupon Codes | Apr 2024

My order arrived and my product is broken or defective, what now?

• Please let them know about broken or defective items within 48 hours of your shipment delivery.

• If you purchased Route Shipping Insurance with your order, please visit this link to file a claim about an order damaged in transit.

• Otherwise, please email their support team at [email protected] and they'll help out as best they can.

• If your glass arrived broken, please include clear pictures of the break in your email so they can verify the break and have a replacement sent out.

• With items that you think may be defective, their team will first troubleshoot with you or refer you to the original manufacturer to assist. 

Why does my confirmation email not have a tracking number?

• Your confirmation email is simply to let you know that your card went through and that their system received your order. It is also to serve as a double check of all the items that you wanted, with their appropriate colors and joint genders. Please use the number on your confirmation email as a reference in case you have any questions about your order for their team.

• You will receive a separate e-mail as soon as their fulfillment team gets their hands on your shipment and slaps a label on that box.

Why did I only get part of my order?

they ship their products from multiple fulfillment centers around the globe in order to bring you the widest selection of smoking accessories out there. Because of this, orders with multiple items may ship separately. In this case you will receive multiple shipping confirmation emails and tracking numbers. If you have any questions about your order's status, please email their support team at [email protected].

How to submit a return request?

• Navigate to their Return Portal and verify your email address.

• Select the order that you'd like to return. Please note, only orders placed within the last 30 days will be eligible to be returned.

• Select the item you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning.

• Review the details of your return for accuracy and submit your return request. You’ll instantly receive your shipping label and a gift card for the amount of your return, minus the cost of return shipping.

• Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.

• Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.