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How does Senville Ship their Ductless Mini-Splits?

• FedEx FreightSenville uses multiple carriers in order to provide the best possible shipping prices available for their customers. 

• They ship some of their larger ductless air conditioners via freight carriers that specialize in large sized goods. 

• This keeps your costs down, and ensures timely delivery, but the good news is that Senville offers you Free Shipping to most of the United States and Canada. 

• They pay extra to ensure that your purchases are brought right to your door, quickly!

How long does it take to ship?

• They have multiple warehouses throughout Canada and the United States. 

• All orders are shipped within 2 to 5 business days of receiving payment, unless otherwise stated. 

• Naturally, shipping times vary depending on your location, so they email you a tracking number once their carrier makes it available to them. 

• This way you can keep an eye on your order and know exactly when to expect it.

What if my orders were damaged during shipment?

• They only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen. 

• Please note that shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier. 

• They are not an insurer against shipping damage. However,they will cooperate with you in submitting your damage claim to the shipping carrier. 

• Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance. 

• Please inspect all your equipment carefully. this means removing all box covers and inspecting for any damage that may have occured during shipping.

How long does it take to get a tracking number and when will I receive my unit ?

• All orders are usually shipped within 1 to 3 business days of receiving payment, unless otherwise stated.

• Naturally, shipping times vary depending on your location. The tracking number will be emailed to you as soon as your order departs from their facility. 

• Please note that the tracking number will give you an estimated delivery date. 

What is the return policy?

• Their return policy is 30 days from the point of receiving your order. 

• Once your order is placed, any cancellations are subject to minimum 15% handling, processing, palletizing, and restocking fee (on unopened items) using the same method under which payment was originally made.

• The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Refunds are administered based on the conditions stated above. 

• All products must be in the original packaging and must not have been used, modified or installed