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How does Senville Ship their Ductless Mini-Splits?
FedEx FreightSenville uses multiple carriers in order to provide the best possible shipping prices available for their customers.
They ship some of their larger ductless air conditioners via freight carriers that specialize in large sized goods.
This keeps your costs down, and ensures timely delivery, but the good news is that Senville offers you Free Shipping to most of the United States and Canada.
They pay extra to ensure that your purchases are brought right to your door, quickly!
How long does it take to ship?
They have multiple warehouses throughout Canada and the United States.
All orders are shipped within 2 to 5 business days of receiving payment, unless otherwise stated.
Naturally, shipping times vary depending on your location, so they email you a tracking number once their carrier makes it available to them.
This way you can keep an eye on your order and know exactly when to expect it.
What if my orders were damaged during shipment?
They only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen.
Please note that shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier.
They are not an insurer against shipping damage. However,they will cooperate with you in submitting your damage claim to the shipping carrier.
Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance.
Please inspect all your equipment carefully. this means removing all box covers and inspecting for any damage that may have occured during shipping.
How long does it take to get a tracking number and when will I receive my unit ?
All orders are usually shipped within 1 to 3 business days of receiving payment, unless otherwise stated.
Naturally, shipping times vary depending on your location. The tracking number will be emailed to you as soon as your order departs from their facility.
Please note that the tracking number will give you an estimated delivery date.
What is the return policy?
Their return policy is 30 days from the point of receiving your order.
Once your order is placed, any cancellations are subject to minimum 15% handling, processing, palletizing, and restocking fee (on unopened items) using the same method under which payment was originally made.
The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Refunds are administered based on the conditions stated above.
All products must be in the original packaging and must not have been used, modified or installed