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How to track my order?
At SPC sports, the tracking number is assigned to the package almost immediately and usually appears on their website together with your order information. However, it may take several hours before the package is scanned into the carrier's tracking system.
The status of your order is easy to find. First, check your email. You need to enter your email address when checking out; You will receive the latest email about the order status at your address. You can also visit their website to view your recent order information (including tracking information) and past orders. If you still have questions about the order, please contact them.
What do I do if I received a damaged item?
If you receive damaged or defective goods, please contact their customer service department within 24 hours after delivery, Tel: sales@spcsports.com. Please provide your name, order number and tracking number from your original confirmation email.
They also need your email address and phone number. SPC sports will make every reasonable effort to cooperate with the carrier to replace items in a timely manner. If the goods are damaged due to transportation, they will bear the freight.
How to return?
If you want to return your item to SPC sports, please perform the following steps:Please send email sales@spcsports.com Explain the reason for your return within 30 days after receiving it.
If your return has been approved, you will receive a unique RA (return authorization number). Please note that if you try to return your package without RA, it will be rejected and sent back to you.
If possible, please pack the goods firmly in the original packaging.
Attach a copy of your original sales receipt and a description detailing the product you want to return and why. Please be sure to keep the original sales receipt for record.
All products must be returned intact in the original box, with all documents, parts and accessories attached to ensure a full refund.