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Apolis Global Citizen (13)
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Apolis Global Citizen Frequently Asked Questions
How long will I get my product?
Their bags take 3-business days to customize. If you need it fast, you have the option to shorten the customization phase to 1-business day and ship the bag the following day. Once shipped the bag will follow shipment schedules. They charge a small fee to print and ship in 1-day. Please note, if your order is placed after 4pm PST it will be shipped the next business day.
Do they offer overseas shipping?
Yes, they are now shipping internationally! Orders go out every Friday. To make it simple for you, they offer a way to pay international customs fees upfront. Customs fees and duties are included in the shipping price calculated during checkout. This will expedite delivery, make the order process more reliable and keep the costs down. Delivery is approximately 14 business days.
What payment methods do they accept?
They gladly accept Visa, MasterCard and American Express credit cards as well as PayPal, Amazon Payments and Apple Pay. Apolis cannot accept cash, checks, or money orders. Sales tax will be added to all orders shipped in California. With Afterpay, enjoy 4 interest-free payments over 6-weeks.
Do they offer product personalized?
Yes! Bags and masks are customized in Los Angeles, California, where a growing team of 13 production associates prints each item with water-based ink.
What if my size sold out?
If your size is not in stock now, it will be in the future. Specific collection items are made as a part of a limited collection, which means once they are sold out they may not be restocked. If there is a specific product that you would like to see in stock, you can sign up for e-mail alerts for that particular product on the product page.
What's about Afterpay?
Afterpay is a service which allows you to pay for Apolis purchases $35 and over in four biweekly installments, with no interest if paid within that time.
What about Baby2baby?
Baby2baby is a nonprofit they regularly work with on specific product launches. They’re grateful to continue this partnership with their masks and for every mask they sell, they are able to gift a day’s worth of diapers to an American family in need through baby2baby.
What shipping carriers do they offer?
They use all major carriers, and local courier partners. You’ll be asked to select a delivery speed during checkout. The majority of their USA shipments for customizable items are sent via the United States Postal Service.