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What do I do if my package is missing?
Domestic orders may take up to 15 business days to arrive, while international orders could take up to 24 business days to arrive. Business days are considered Monday through Friday and do not include public holidays or weekends in the United States.
Please keep in mind that sometimes tracking can be misleading. The first package scan may be upon arrival at a regional hub near you, or even upon delivery. This is common when packages are bulk processed by the USPS, FedEx, or UPS.
In the unlikely event that your order is not successfully delivered to your shipping address within the time frames noted above, first, contact the seller via your Order History and send them a message letting them know the package is missing.
How long can I receive my refunds?
If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply contact the seller within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on the seller's part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy.
Can I cancel or change the order?
If you need a change made to your order you should contact the seller as soon as possible after placing the order to try to have them adjust or cancel it before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders to the same seller or to cancel your order in its entirety. However, there is no guarantee that you will be able to reach the seller before the order has shipped.
How long can I receive my orders?
A domestic order is any order shipping to a United States address (including territories, protectorates, and military post office addresses).
Note: Business days are typically Monday–Friday. Keep in mind that weekends and U.S. federal holidays are not considered business days.
Domestic Standard (12-15 Business Days).
Domestic standard shipping is available on all orders.
Packages sent via domestic standard shipping are expected to be shipped by the seller within two business days and received by the buyer within 12-15 business days of the initial purchase.
Domestic Expedited (4 Business Days).
Domestic expedited shipping is available on TCGplayer Direct packages, as well as from select sellers.
Packages sent via domestic expedited shipping are expected to be shipped by the seller within one business day and received by the buyer within 4 business days, starting from the day after the order was placed.