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Can I make a return at The Art of Shaving?

• All returns and exchanges must be authorized in advance by Customer service and a return authorization number must be requested. Call 1-800-493-2212 to speak with a customer service representative or request your return authorization (if eligible) by email.

• To receive your refund, the product must be returned to them in its original packaging, including all accessories, within 30 days of their delivery of the product to the carrier for shipment to you.

What should I pay attention to when I make a return at The Art of Shaving?

Gift cards are non-refundable and redeemable only for goods or services. Mastering the straight Razor Shaving is an art and for hygienic purposes all the marketed art of shaving straight razors is the ultimate. This excludes art shave Dower disposable blade straight razors. You must have purchased the item from them www.theartofshaving.com. Items purchased in-store can only be returned or exchanged in-store with the original receipt and original payment method. Gift receipts are only valid for merchandise exchange or store credit. Once a return is approved, customer service will send you an email including your return authorization and fedex label print. Put the shipping label on the package to be returned. 

How long can I get my refunds at The Art of Shaving?

• Your refund will be in the form of payment for the purchase. If you paid with a gift card, a new gift card will be mailed to you with the refunded amount. The refund amount will be the purchase price you paid for the return, including the sales tax charged on the item.

• Credit will be issued after they have received, checked and processed your return. Please allow time for the returned item to be delivered to them, for them to examine and process the return, and for the credit card issuer to credit your account. 

What should I do if my items are damaged?

• If you receive damaged or defective items from them, or are sent to you with the wrong item, you will not be responsible for the return shipping costs and they will not charge you any restocking or other costs associated with the return. In addition, you will receive a full refund for the item, as described in their refund procedure.

• All returns and exchanges must be authorized in advance by Customer service and a return authorization number must be requested. Call 1-800-493-2212 to speak with a customer service representative or request your return authorization (if eligible) by email. They cannot accept items that have been opened or used unless the item is received by you in case of damage or defect. In order to receive your refund, defective, damaged or incorrect products must be returned to them intact, including all accessories, within 30 days of the date they provided the product to the carrier for shipment to you.